Thursday, November 7, 2013

Office 365 customers: Take advantage of Microsoft Dynamics CRM 2013 limited time offer!

It’s been a very energizing month for us in the Microsoft Dynamics team.  Early in October, we announced the general availability of Microsoft Dynamics CRM Online Fall ’13.  This week, we welcomed thousands of customers and partners who tuned from all over the world to our Global Premier Event for Microsoft Dynamics CRM 2013.
To continue on this strong momentum, at EMEA Convergence 2013 in Barcelona, we announced a limited time offer for Office 365 customers:  Qualifying customers can get up to 40% off on Microsoft Dynamics CRM Online Professional.
As we announced in July, the pricing and licensing model for Microsoft Dynamics CRM is more flexible and personal.  With our limited time offer, we are hoping that Office 365 customers will find it even more compelling now to join Dynamics CRM Online and discover how it is a powerful solution that delivers amazing experiences to their customers.

Preorders begin for the $199 Nokia Lumia 1520 on AT&T; Phones arrive Nov. 22

Giant. Monster. Mammoth. Colossus. Reviewers have called Nokia’s new 6-inch Windows Phone lots of things in the weeks since its unveiling—including one of the best big smartphones you can buy.
Now you can. AT&T and the Microsoft Store just started taking preorders for the Lumia 1520 with Windows Phone 8. The device, which was first unveiled last month, costs $199.99 with a two-year contract and comes in four colors: matte black, matte yellow, matte white, and glossy red. It will be available exclusively on AT&T’s 4G LTE network starting Nov. 22.
For a limited time, the companies are also sweetening the deal:
  • AT&T is offering a $20 app voucher, a free copy of Halo: Spartan Assault, and 50 GB of free cloud storage on AT&T Locker to customers who buy and activate the phone (the fine print).
  • The Microsoft Store, meanwhile, is enticing buyers with $70 worth of app vouchers and free copy of Halo: Spartan Assault. Preorder customers also get a flip cover worth $40 (the fine print).
And speaking of apps, don’t forget Instagram, Vine, Flipboard, Mint, and many more are also on the way. To order the Lumia 1520, visit the AT&T or Microsoft Store website. (Not in the U.S.? The phone is also later headed to Hong Kong, Singapore, China, U.K., France, Germany, Finland, and other markets.)
Passing the pocket test
The Lumia 1520 represents a bunch of firsts for both Nokia and Microsoft. It’s our first “phablet”-sized smartphone; the first to ship with a new three-column Start screen and latest version of Windows Phone 8; the first powered by a speedy quad-core processor; and the first to sport a full 1080p high-definition screen.
But let’s start with the obvious: its size.
The Lumia 1520 is big by design. But Nokia designers worked hard to make sure the phone is still comfortable to use and passes the all-important pocket test—something most reviewers agree the 1/3-inch thick, 7.3 ounce phone does.
“The first thing you notice when laying eyes and hands on the 1520 colossus is that it's a lot lighter, slimmer, and sexier” than many similar-sized Android smartphones, CNET’s Jessica Dolcourt wrote after her recent test drive.
The Lumia 1520 sports the largest screen on any Windows Phone—a 6-inch, 1920 x 1080 high-def display that also incorporates Nokia’s ClearBlack technology. “Colors really pop and the viewing angles are great,” The Verge’s Tom Warren found. Matthew Sparkes of The Telegraph, who tried it after Nokia’s recent UAE press event, agrees: “The six-inch screen is extremely bright and was readable even in the glare of the bright Abu Dhabi sun.”
The expansive HD screen also serves as a bigger canvas for taking, editing, and showing off pictures and videos—not to mention watching them. (I can’t wait to stream Netflix on this baby!) The plus-sized screen also makes the Lumia 1520 a great option for the office; just think of all that extra Excel data visible at a glance.
And as you’d expect, Nokia has paid a lot of attention to imaging. So the phone includes a 20 megapixel PureView camera that leverages many of the innovations found in the award-winning Lumia 1020—including optical image stabilization, oversampling technology to capture more detail, and lossless digital zoom. Four built-in microphones provide directional stereo recording capability and distortion-free audio on your movies. The Lumia 1520 has 16 GB of onboard storage, and supports microSD cards up to 64 GB. AT&T said today it was also planning to offer an expanded-memory Lumia 1520 with 32 GB of internal memory in the near future.
The software story
Early reviewers agree the Lumia 1520 offers, as Engadget put it, “many of the best specs you can get” on a big smartphone (see the full list). But they were also impressed by the software. Specifically I mean the Windows Phone operating system and Nokia’s new and improved photography apps.
Thanks to a new Windows Phone software update (full details), the 1520’s big HD display supports a jumbo-sized Start screen with three columns—room for as many as six small Live Tiles across.
“The large screen makes a big difference to the way Windows works,” found The Telegraph’s Sparkes. “A third column of Live Tiles provides so much more space for apps that you need less scrolling to find what you're after,”
The Lumia 1520 also debuts alongside an impressive roster of new Nokia photo apps. The new Nokia Camera, for example, combines two of Nokia’s most powerful and popular stand-alone apps—Nokia Pro Camera and Nokia Smart Camera—and makes it easier to switch between camera modes and preview setting changes in real-time. For me, the other big highlight is Nokia Storyteller, which integrates your pictures with location info, then plots them on a map. But this short summary barely does it justice. You have to see it to appreciate how cool it is.
So who’s ordering this bad boy?
Lumia1520AllColor3QComboATT

Apple Reports Fourth Quarter Results

iPhone Sales Grow 26% to Establish New September Quarter Record

CUPERTINO, California—October 28, 2013—Apple today announced financial results for its fiscal 2013 fourth quarter ended September 28, 2013. The Company posted quarterly revenue of $37.5 billion and quarterly net profit of $7.5 billion, or $8.26 per diluted share. These results compare to revenue of $36 billion and net profit of $8.2 billion, or $8.67 per diluted share, in the year-ago quarter. Gross margin was 37 percent compared to 40 percent in the year-ago quarter. International sales accounted for 60 percent of the quarter’s revenue.

The Company sold 33.8 million iPhones, a record for the September quarter, compared to 26.9 million in the year-ago quarter. Apple also sold 14.1 million iPads during the quarter, compared to 14 million in the year-ago quarter. The Company sold 4.6 million Macs, compared to 4.9 million in the year-ago quarter.

“We’re pleased to report a strong finish to an amazing year with record fourth quarter revenue, including sales of almost 34 million iPhones,” said Tim Cook, Apple’s CEO. "We’re excited to go into the holidays with our new iPhone 5c and iPhone 5s, iOS 7, the new iPad mini with Retina Display and the incredibly thin and light iPad Air, new MacBook Pros, the radical new Mac Pro, OS X Mavericks and the next generation iWork and iLife apps for OS X and iOS.”

“We generated $9.9 billion in cash flow from operations and returned an additional $7.8 billion in cash to shareholders through dividends and share repurchases during the September quarter, bringing cumulative payments under our capital return program to $36 billion,” said Peter Oppenheimer, Apple’s CFO.

Apple is providing the following guidance for its fiscal 2014 first quarter:
  • revenue between $55 billion and $58 billion
  • gross margin between 36.5 percent and 37.5 percent
  • operating expenses between $4.4 billion and $4.5 billion
  • other income/(expense) of $200 million
  • tax rate of 26.25 percent

Apple will provide live streaming of its Q4 2013 financial results conference call beginning at 2:00 p.m. PDT / 9.00 p.m. GMT on October 28, 2013 at http://www.apple.com/quicktime/qtv/earningsq413. This webcast will also be available for replay for approximately two weeks thereafter.

This press release contains forward-looking statements including without limitation those about the Company’s estimated revenue, gross margin, operating expenses, other income/(expense), and tax rate. These statements involve risks and uncertainties, and actual results may differ. Risks and uncertainties include without limitation the effect of competitive and economic factors, and the Company’s reaction to those factors, on consumer and business buying decisions with respect to the Company’s products; continued competitive pressures in the marketplace; the ability of the Company to deliver to the marketplace and stimulate customer demand for new programs, products, and technological innovations on a timely basis; the effect that product introductions and transitions, changes in product pricing or mix, and/or increases in component costs could have on the Company’s gross margin; the inventory risk associated with the Company’s need to order or commit to order product components in advance of customer orders; the continued availability on acceptable terms, or at all, of certain components and services essential to the Company’s business currently obtained by the Company from sole or limited sources; the effect that the Company’s dependency on manufacturing and logistics services provided by third parties may have on the quality, quantity or cost of products manufactured or services rendered; risks associated with the Company’s international operations; the Company’s reliance on third-party intellectual property and digital content; the potential impact of a finding that the Company has infringed on the intellectual property rights of others; the Company’s dependency on the performance of distributors, carriers and other resellers of the Company’s products; the effect that product and service quality problems could have on the Company’s sales and operating profits; the continued service and availability of key executives and employees; war, terrorism, public health issues, natural disasters, and other circumstances that could disrupt supply, delivery, or demand of products; and unfavorable results of other legal proceedings. More information on potential factors that could affect the Company’s financial results is included from time to time in the “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” sections of the Company’s public reports filed with the SEC, including the Company’s Form 10-K for the fiscal year ended September 29, 2012, its Form 10-Q for the quarter ended December 29, 2012, its Form 10-Q for the quarter ended March 30, 2013, its Form 10-Q for the quarter ended June 29, 2013, and its Form 10-K for the year ended September 28, 2013 to be filed with the SEC. The Company assumes no obligation to update any forward-looking statements or information, which speak as of their respective dates.

Apple designs Macs, the best personal computers in the world, along with OS X, iLife, iWork and professional software. Apple leads the digital music revolution with its iPods and iTunes online store. Apple has reinvented the mobile phone with its revolutionary iPhone and App Store, and is defining the future of mobile media and computing devices with iPad.

Windows Server for Embedded Systems is ready to take on the most critical challenges

Today Windows Server 2012 R2 for Embedded Systems becomes generally available.
We think this is going to become the product for purpose-built, next-generation, enterprise class server appliances. With this edition, enterprises and OEMs now have a lot more capabilities and a host of improvements they can leverage to enhance performance, save space and ensure nearly constant uptime.
For one thing, we’ve substantially improved the product’s virtualization capabilities. This is good news for OEMs in particular, who have been utilizing virtualization to consolidate the physical architecture of their solutions and improve the ROI of their products.
R2 also features a host of upgrades designed to improve performance in a day-to-day, real-world way. The time it takes to complete a live migration has been cut in half. We’ve increased data transfer rates to 10 gigabits per second, greatly enhancing speed. We’ve also added support for USB access in guest VMs, making it easier to perform software deployment and file management. These improvements will enable OEMs to offer better products to support real world scenarios where optimized load balancing and live migration are critical.
The combination of those two areas means that not only can you run a smaller number of server appliances, but you can do so at a higher capacity. This should result in some really interesting scenarios for operating high-performance solutions in reduced-space environments. Already we’ve seen our customer Lufthansa Systems develop a small-footprint server appliance for use in airplanes, to facilitate in-flight entertainment.
Another key improvement is the new Storage Tiers feature. This automates the assignment of storage based on the application’s local priority. If it’s a highly critical workload, the Storage Tiers feature enables the system to pick a high-speed storage solution such as an SSD drive, while allocating less-critical workloads elsewhere. This capability to optimize storage has big potential to improve the speed and performance of the workload.
Security is also a top concern for many of our customers. Improvements have been made here too, including the Protected User Groups feature, as well as some new authentication policy silos including end user protection.
For many of our customers, availability is the No. 1 concern, and even though Windows Server is one of the most reliable systems out there, we continue to focus on this. The SMD Failover Cluster feature has been optimized to where total recovery time is less than 20 seconds between the system going down to being completely back online. So now planned interruptions can happen very quickly, and of course for unplanned events, there is a substantial drop in terms of downtime.
This is critical for OEM partners like Motorola Solutions, whose PremierOne computer-aided dispatch system — based on Windows Server 2008 R2 for Embedded Systems — is transforming the way 911 operators communicate with officers and first responders in the field. It bears mentioning that when it comes to emergency response work, seconds count. The ability to provide an efficient, coordinated response and arm police officers and emergency personnel with critical information at the point of impact can help avert disaster, and save lives.

Motorola’s emergency-response solution really is a great story, and a great example of what’s possible with the right blend of modern applications, high-performance hardware and today’s rock-solid server software.
Releasing a new product is always a hectic time, but we couldn’t be happier to present this newest member of the Windows Embedded family. To read more about Windows Server 2012 R2 for Embedded Systems

Microsoft’s largest scale education agreement will help boost skills for 4 million students in Sao Paulo state network

On Thursday, Microsoft announced an agreement with the Sao Paolo State Department of Education (SEE) to offer Office 365 free of charge to more than 4 million students from the state education network through the Student Advantage program. This joint initiative with the SEE represents an investment of almost $900 million, based on the individual subscription costs for Office 365.
Student Advantage will be available as of December 1 for all educational institutions with an Office 365 ProPlus or Office Professional Plus license for its administrative and faculty staff. In Brazil, the Sao Paolo State Department of Education will be the first to reap the benefits of Student Advantage, offering its students access to the complete version of Office 365 ProPlus at no additional cost. Students from the state education network will be able to use Office 365 tools on up to five devices, including smartphones and tablets.
Office 365 ProPlus includes all of the applications from the traditional Office suite, such as Word, PowerPoint, Excel, OneNote and Outlook, among others, which can be installed locally on up to five devices and offer offline availability. When a school combines Student Advantage with Microsoft’s other cloud services, Exchange Online, SharePoint Online and Lync Online, all available free through Office 365 Education, students have access to the same set of gold-standard productivity tools and services used by Fortune 500 companies all over the world.
“We are thrilled to offer Student Advantage to Brazilian schools so students can access the latest, most up-to-date version of the world’s leading set of productivity tools in order to give them a competitive advantage when entering the workforce,” said Mariano de Beer, managing director of Microsoft Brazil. “Nearly 98 percent of students using productivity software currently use Office.”
"Our commitment is to take permanent actions to ensure that our students have access to technological resources that are a fundamental part of their preparation. The agreement announced today is part of the initiatives being implemented by the SEE to offer digital tools linked to the state curriculum,” said the Secretary of State, Herman Voorwald.
The full press release of Thursday’s announcement is available in Spanish.

Microsoft shows green energy momentum with investment in Keechi Wind Farm

RES Americas developed and constructed the 343 megawatt Lower Snake River Wind Farm. The project, which began operating in 2012, is owned by Puget Sound Energy and is Washington State’s largest wind farm.
From the time you wake up in the morning until you rest your weary eyes at night, you do things that consume power.
BZZZZ. Turn off the alarm. Turn on the lights. Brew some coffee. Turn on the TV. Recharge your phone. Turn on the computer. Turn on the AC or heat. Surf the Internet. Heat some leftovers in the microwave. Watch more TV. Do laundry. Run the dishwasher. Or watch more TV. Turn off the lights -- except for the one on the porch. ZZZZ.
All those things add up.
Luckily, if your appliances, coffeemakers and lights depend on the Texas power grid, there’s going to be 110 megawatts (MW) more clean, renewable energy flowing into that grid by the end of 2015, generated by 55 brand-new wind turbines that will make up the Keechi Wind Farm project. That’s enough to juice up 55,000 homes at peak production.
Microsoft has committed to a 20-year power purchase agreement with RES Americas to buy 100 percent of the electricity generated from the soon-to-be-built Keechi Wind Farm Project. It’s Microsoft’s latest investment in renewable energy and is just one of several innovative projects and approaches the company has pursued in the past few years.
“We have a long standing ambition to move in the direction of sourcing more clean energy as a company, so over the last few years we’ve increasingly purchased something called RECs – renewable energy credits (more than 2.3 billion kWh globally) – and so this is an opportunity to go to the next stage and invest directly in green energy,” says Rob Bernard, Microsoft’s chief environmental strategist. He sees Keechi as a “moment in our journey” that includes an increased focus and acceleration in the direction the sustainable energy strategy the company has pursued over the last several years.
With projects focusing on increasing energy efficiency, renewable energy and carbon-offset projects funded in part by an internal carbon fee, Microsoft has become an example to others to be pro-active when it comes to clean energy use and investment.
“When influential companies such as Microsoft sign up to buy wind power, it sends a strong signal on the importance of taking meaningful action on sustainability,” says Susan Reilly, president and CEO of RES Americas, the energy developer behind the Keechi project, and chair-elect of the board of the American Wind Energy Association (AWEA). “By signing a contract to buy power from the Keechi Wind project, Microsoft is making the financing, construction, and operation of this 110 megawatt project possible. To be clear: it would not have happened otherwise. The Texas electrical grid is like a pool, and Microsoft is adding clean, green wind power to that pool.”
Central Plains
RES Americas developed and constructed the 99 megawatt Central Plains Wind Farm, which is located near Leoti, Kansas.
It takes about one megawatt (MW) of energy to power 500 Texas homes on the same electric grid as Microsoft’s San Antonio datacenter. In an area 70 miles northwest of Ft. Worth, construction begins in December to build the Keechi Wind project. This power purchase agreement represents a sizable investment in the wind energy sector in Texas – which has a strong wind resource and has invested in building out its transmission infrastructure to improve integration of these resources into the broader grid. Texas has more installed wind capacity than any other U.S. state, with a total of 12.2 gigawatts of capacity. Wind energy is the source of 9.2 percent of all electricity generated in Texas.
“All of the electricity we consume is from the power grid, through local utilities, which includes a mix generation resources including hydro, natural gas and wind,” says Brian Janous, director of energy strategy at Microsoft’s Global Foundation Services. “This project gives us a stake in putting more renewable power in the grid. We’re not having this power delivered directly to us. We’re going to continue to consume power as we always have for our buildings and datacenters -- but we’re affecting the mix of generation, adding 110 MW of green power that wouldn’t have been there otherwise and displacing carbon fuels. We’re driving change in the generation mix on the grid in Texas.”
Microsoft is driving change in many other ways, too.
This past year Microsoft began building a pilot datacenter in Cheyenne, Wyoming that will run completely independent of the grid from energy generated from biogas, a byproduct of a nearby water treatment plant. Another datacenter in Dublin, Ireland, has implemented a thermodynamic cooling process that happens without loss or gain of heat, which reduces energy costs per megawatt by up to 30 percent. Microsoft is also retrofitting existing datacenters to be more efficient with harder-working, lower-energy servers, compressor energy reduction and custom light-emitting diode (LED) lighting.
An internal carbon fee -- which Microsoft charges to business groups based on their output of carbon, primarily through electricity and air travel – helps fund these projects and the Keechi Wind project. The fee is the cornerstone of Microsoft’s commitment to carbon neutrality. The funds generated from the carbon fee are used for investing in energy efficiency projects, carbon offsets and for the direct purchase of renewable energy.
Microsoft offset more than 300,000 metric tons of CO2 emissions through that growing portfolio of innovative carbon-offset projects in 2013, and purchased 2.3 billion kilowatt hours (kWh) of renewable energy in 2013— more than twice the amount bought the previous year. This year, the Environmental Protection Agency recognized Microsoft as the second largest purchaser of green power in the U.S. And when Microsoft pledged to become carbon neutral in fiscal year 2013, the National Resources Defense Council (NRDC) validated that the company made good on its promise.
Bernard says Microsoft has spent a little more than two years rethinking its own infrastructure – the “smart buildings” concept captured in the “88 Acres” story. “Let’s use ourselves as an experiment to see what’s possible. We spent time and focused on our campus. Now we’re taking what we’ve learned from our own experiences to Seattle and CityNext. Now we’re going to the next level -- can we help our customers save energy as well?”
One way customers can reduce their energy use is by transferring from on-premise installations to cloud computing, Bernard says. At the very least, that transfer causes a 30 percent energy reduction, up to a best case scenario of 90 percent, depending on an organization’s size, efficiency and what product lines they’re using.
“Public support for renewable energy is strong and growing. Consumers are more aware than ever of the harmful effects of carbon pollution and the role renewable energy can play in reducing these impacts. They want the electricity that powers their lives to be green,” Reilly says. “RES Americas and other companies have long been selling power from wind projects to electric utilities. Selling directly to companies that use a lot of energy, such as Microsoft, is an important trend in the industry, and we expect to see more deals like this.”
Halkirk
The 149 megawatt Halkirk Wind Farm, which RES Canada constructed in 2012, is the largest wind project in the Canadian province of Alberta.
The physical manifestation of this deal will start appearing in December. Like a lot of things in Texas, these wind turbines are big. Looming nearly 312 feet in the air – that’s the same as a 29-story high-rise building – one rotor on these wind turbines measures 328 feet in length – a few stories higher than the shaft it’ll rotate around. Each turbine will generate about 2 MW apiece.
And because each part has to be trucked in and assembled there, it’s going to take the better part of 2014 to get those 55 wind turbines going. But even before all 55 are all operational, they’ll start generating power.
“If you look at the company strategy overall, it’s across three areas: demonstrate responsible environmental leadership, enable energy efficiency both in and through the use of information technology, and accelerate scientific development,” Bernard says. “So when we look at something like Keechi, in the context of that framework, it’s part of a portfolio of activities that are happening in our datacenter division aimed at improving efficiency, lessening our power supply, and greening it when possible.”
For more information on the Keechi Wind Farm project and Microsoft’s ongoing clean energy efforts, check out “Microsoft Signing Long-Term Deal to Buy Wind Energy in Texas,” "Microsoft announces new investment to power a greener cloud" and this infographic.

The Evolving Healthcare Landscape & Trends Bubbling Beneath the Surface

This week, my colleagues and I have had the distinct pleasure of attending and participating in the U.S. News and World Report Hospital of Tomorrow Conference held in Washington, D.C. Attending the event afforded us the opportunity to connect with many leading hospital executives and health care visionaries to explore how we can all help address the range of challenges facing the health systems of today and those in the future, especially as we see the industry changing right before our eyes. 

Yesterday, I participated in the luncheon keynote session with Peter Slavin, M.D., President of Massachusetts General Hospital, and Shalom Jacobovitz, Chief Executive Officer of the American College of Cardiology. Our panel, which was moderated by Len Nichols, Ph.D, Director and Professor at George Mason University’s Center for Health Policy Research and Ethics, discussed the dynamics of how the health industry is changing in interesting ways in response to an array of pressures, beyond just the forced changes of health reform. We noted the benefits of community-based programs and looked at the ways we can harness the power of technology and innovation to enhance access, reduce costs, and improve health outcomes and patient care.
As I look back on the panel and the additional conversations I had throughout the event, I see several key themes emerging.
Prioritizing Collaboration and Consumer Engagement
It may or may not be fair to say that collaboration hasn’t always been the shining characteristic of the industry. However, with the advent of health reform, collaboration is becoming more commonplace. For example, hospitals are forming insurance companies, partnering with pharmacy chains, instituting community-based prevention programs, and experimenting with bundled payments. I believe, though, that this is a paradigm shift that is being driven by far more than health reform, as important as that is. 
Specifically, there is a convergence of three factors driving this shift, including 1) disruption in the health market (i.e. budget pressures, new payment models, etc.); 2) the emergence of an engaged consumer; and 3) technology innovations in the areas of mobility, cloud, social and data. These factors are spawning new business models that are designed to deliver more cost effective care through collaboration, care coordination and patient engagement. In addition, there is an increasingly evident overlap in interest among communities, drug manufacturers, community health providers, insurers and hospitals to meet these needs.
On the first and second points, we’re seeing a renewed focus on payment for value and improved outcomes. In particular, as employees pay out of pocket for their health care and consumers become more active participants in monitoring their own care and choosing their health plans (through insurance exchanges), the industry is beginning to place an increased premium on consumer engagement and improved service. As a result, we’re seeing new business entrants and modified business models, including those at WalMart and CVS Minute Clinics, focus on being accessible to consumers. In addition, life science companies and providers are collaborating to leverage big data to improve drug research and expand access to clinical trials. 
Relatedly, in each of these instances, technology is playing an increasing role by helping support critical collaboration, care and consumer engagement. For example, personal health platforms like Health Vault are being used by hospitals and integrated care networks, such as New York Presbyterian Hospital and the Veterans Administration, in order to activate and engage consumers in monitoring their health. Additionally, many health systems are deploying devices across their systems to work more seamlessly with patients and to connect consumers and care givers to improve ease and satisfaction. For instance, earlier this year, New York Presbyterian Hospital set out to enhance both its in-patient experience and engagement by providing a Windows 8 tablet at the patient’s bedside. The Windows 8 tablets, which come with two custom built Windows 8 apps, allow the hospital’s patients to seamlessly communicate with their care team and quickly access their health information on the facility’s health portal.
Enabling Mobility and Clinician Productivity  
As health workers truly move in a mobile environment, transitioning between seeing patients and facilities, it’s becoming increasingly valuable for their health system network to realize the benefits that can come from mobility. Of course, that means the technologies they use need to provide the same productivity experience regardless of the device they’re using. Where we see the greatest opportunity for dramatic improvements in clinician productivity, team performance and patient safety is in the technology innovations that health systems have underinvested in relative to other industries, namely real time communication and collaboration platforms running in the cloud with privacy and security protections greater than what most health systems have in their own datacenters.  
We know, for example, that poor communication and insufficient patient hand-offs between shifts are the most common causes of adverse events in hospitals. So as we think about success for Accountable Care Organizations (ACOs), we need to go beyond getting the right information at the right time to the point of care. Instead, success for ACOs is about mobile, multidisciplinary care teams getting 100 percent of its collaborative processes right and orchestrating these systems so that they improve the quality and safety of care at a lower cost point. 
ACOs need real time communication and collaboration platforms to do this, but unfortunately, most care teams still rely on traditional methods of communication and collaboration in order to work together. Microsoft’s suite of mobile communication and collaboration tools through Office 365, including Lync and Sharepoint, can help ACOs and health care workers increase their productivity virtually anywhere, allowing providers to focus on helping their patients.
Leveraging the Cloud
Finally, cloud technologies are leveraged by hospital systems to connect disparate points of care and to drive down infrastructure costs, both of which are especially important in an era of merger and acquisition. Similarly, cloud solutions span boundaries and enable collaboration with communities, educators, and other health players. As we’ve seen in our work with Johnson and Johnson, cloud technologies allow us to leverage big data to not only benefit specific groups, but to also show us clear industry trends. In many instances, hospitals now see that with a rise in collaboration, new business models, and a focus on care coordination, cloud technologies can help them better store and understand data and analysis, while also allowing them to better leverage revenue streams and improve research and most importantly, patient care.
As we move forward, I have no doubt that that the paradigm shift will continue to evolve. With new market entrants, the direction we need to take will involve connecting disparate systems of care and prioritizing and improving consumer engagement. Technology will undoubtedly play an integral role - a role that must be based on a vision that spans the enterprise, from the consumer to the largest health provider. That is the unique value proposition that Microsoft’s vision and roadmap offers.

Michael Robinson
Vice President, U.S. Health and Life Sciences, Microsoft

Microsoft and Cisco’s Application Centric Infrastructure, hello cloud!

On Wednesday at Cisco’s Application Centric Infrastructure (ACI) event in New York, I joined Cisco CEO John Chambers to announce an expanded partnership between our two companies.
Microsoft and Cisco have a long history of collaborating to help customers address business and technology challenges. Together, we helped customers embrace IP-based client server computing and, most recently, with our pre-validated solutions, we’ve helped customers like ING Direct, nGenx, and the City of Barcelona embrace the private cloud.
The pace of change in our industry continues to accelerate and customers are facing new challenges, including the growth of Internet-connected devices and the explosion of the applications and data that light those devices up. This growth is straining today’s infrastructure as IT struggles to keep up with the demands of new applications. All of this leads to increased complexity and rising costs.
The solution? Next-generation infrastructure that transforms compute, network and storage – also known as cloud computing.
As enterprise IT increasingly turns to the cloud to address these challenges, they will choose providers that put applications and workloads front and center, integrate with a broad ecosystem of industry players, support industry standards and deliver flexibility via hybrid clouds. This is the approach we are taking with our Cloud OS and our expanded partnership with Cisco.
Through this expanded partnership, we will bring together Microsoft’s Cloud OS and Cisco’s Application Centric Infrastructure to deliver new integrated solutions that help customers take the next step on their cloud computing journey. These new solutions are designed to improve business agility and reduce cost by driving infrastructure automation in support of core business processes and applications. This next-generation infrastructure will deliver increased application performance, resource pooling, visibility, automation and mobility through:
· Converged ACI stacks that include fully integrated versions of Windows Server 2012 R2 Hyper-V, System Center 2012 R2, SQL Server, Exchange and SharePoint
· Optimized application and workload performance through dynamic network policies that automate and simplify deployment
· Comprehensive management, infrastructure programmability and deep visibility and automation across Cisco UCS/ACI, System Center and Windows Server 2012 R2 virtual and non-virtual environments
· Complete support for workload mobility using gateway solutions delivered by both companies – delivering on the promise of hybrid clouds
Customers can begin their cloud computing journey today with pre-validated Cisco UCS, Windows Server and System Center 2012 R2 solutions - and they can extend those investments as new capabilities become available. Our channel of partners are ready to help.
You can learn more about the announcements made at Cisco’s Application Infrastructure launch here and Microsoft’s Cloud OS here.
Together, we’ve helped enterprises navigate a number of historic industry transformations, and together, we will continue to support these customers as they move to the cloud.